01
Call and triage
You reach a live person, not a voicemail. We ask what leaked, how much water, and whether it is clean or sewage. That tells us whether to bring a sump pump, a sewage-rated extraction unit, or both. We give you a price range on the phone and a crew is dispatched. Average arrival in South El Monte is 60 to 90 minutes.
02
Inspect and map
A technician walks the space with a moisture meter, thermal imaging camera, and infrared thermometer. We mark wet boundaries on the floor and walls, check under baseboard, and look inside cabinets and crawl spaces with an inspection camera. This map drives the whole job. It takes 20 to 40 minutes on a typical house.
03
Extract the water
We run truck-mounted water extraction units and wet/dry vacuums across carpet and hard floors. Standing water in a basement or crawl space gets a sump pump first. Sewage backup gets extracted with dedicated equipment and the area is sprayed with antimicrobial spray. A 500-square-foot flooded room usually takes two to four hours to extract.
04
Dry and monitor
Air movers, a desiccant dehumidifier, and HEPA filters go in place. We set a floor drying mat on hardwood and polyethylene sheeting to contain dust. You get a drying log with daily moisture meter and hygrometer readings. We come back each day to check progress and adjust equipment until readings match a dry standard.
05
Verify and document
When the structure is dry, we take final readings, remove equipment, and give you a written report with photos and moisture data. If mold remediation chemicals or sealant were used, that is documented too. The report is formatted for insurance and for your records. You get a walkthrough before we leave.