Privacy Policy

We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, fill out a form, or request a quote. If you describe water damage at your property, we may note details about the affected areas so our technicians arrive prepared.

We also collect some information automatically when you use our website. This includes your IP address, browser type, device type, pages you visit, and the time you spend on them. We use this to understand how people find us and to keep the site running smoothly.

We use your information to respond to your call or message, schedule your water damage inspection or restoration service, and keep you updated on the work. If you ask for a quote, we use your details to prepare it and follow up with you.

We may also use your information to send service reminders, confirm appointments, or share important updates about your project. We do not sell your personal information to anyone.

Our website uses cookies and similar tracking tools to remember your preferences and understand how visitors move through our pages. Cookies help us see which pages are useful and which ones need improvement.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (833) 321-7153 for help.

We use trusted third-party analytics tools, like Google Analytics, to track website traffic and see how people find us. These tools collect anonymous data such as page views, referral sources, and general location. They do not identify you by name.

We may also use third-party services for scheduling, messaging, or customer support. These providers only access the information needed to perform their specific task and are required to keep it confidential.

We share your information only when it is necessary to complete your service. That might include sharing your address and project details with our technicians, subcontractors, or suppliers who help us get the job done.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell your personal information to third parties for marketing purposes.

We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you want us to delete your information sooner, contact us using the details below and we will review your request.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe. If you have concerns, call us at (833) 321-7153 and we will answer your questions.

You have the right to ask what personal information we hold about you, request a copy, ask us to correct mistakes, or request deletion. You can also opt out of marketing messages at any time.

California residents may have additional rights under the CCPA. To exercise any of these rights, contact us using the phone number or email below. We will respond within a reasonable time.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.